Service Delivery Manager Order to Cash

Onbepaalde tijd
5-10 jaar, > 10 jaar

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AkzoNobel creates everyday essentials to make people’s lives more liveable and inspiring. As a leading global paints and coatings company, we supply essential ingredients, essential protection and essential color to industries and consumers worldwide. 

Our Global Business Services team is currently helping our wider financial organization embed an outsourced Shared Service Center (SSC) model. Within this context, your core purpose in this role is to deliver high quality process performance from the outsourced service provider in line with the business needs. The scope extends to the full set of invoice to cash processes including cash application and credit and collection management. Your focus will be business based across a number of European countries. As such, this is a role for candidates with results driven potential who are prepared to embark on a steep learning curve.

Is this a challenge that matches your profile as an experienced, analytical and results oriented professional with a focus on service delivery? Do you have valuable experience with credit and collection operations in a shared service center environment? Can you apply excellent communication and influencing skills while striving for continuous improvement? Above all, can you make a real difference within our dynamic, multinational and multicultural business environment?
If you offer all this and more we invite you to apply for one of two positions as

Service Delivery Manager Order to Cash

The role and its responsibilities

This position can be located in Amsterdam or Arnhem in the Netherlands, or Warsaw in Poland. You will occasionally visit our outsourced service centers in Poland and India.

Essentially, you interface between the SSC operations and the customer; translating the demand from the customer towards operations and managing end-to-end transactional process delivery in line with defined quality and cost levels.

This requires you to build relationships with internal customers and external service providers as you identify and resolve transaction and process issues. You also propose and implement performance improvement initiatives. This demands the strong interpersonal, communication and influencing skills necessary to engage stakeholders and perform project change management, along with the ability to present complex issues and solutions to non-Finance staff. 

A further central element of the role is that of high level people and performance management in a matrix organization from a remote location. This includes coaching, motivating and developing the team, including outsourced service centers in Poland and India, as you enhance people skills in order to meet changing business needs.

Candidate profile
To apply for this position you must possess all the following attributes:

  • Master’s degree in Accounting, Finance or Control and extensive relevant work experience;
  • Knowledge of accounting and Internal Control along with knowledge of (processes in) SAP;
  • Five years of people management experience;
  • Data interrogation and financial analysis capability and experience of global service delivery infrastructure and management;
  • Business Performance improvement/Continuous improvement methodology as well as Business Performance measurement;
  • Fluent written and spoken English and relevant local language(s).

Application details
For further information, please contact Ashna Badal, Talent Resourcing Partner, +31 (0)88-010 6789, option 2. Only online applications will be accepted, please go to the vacancy section on, reference 1800008A or use the ‘apply’button.
A pre-employment screening may form part of the selection process.

Agency or sales calls are not appreciated

AkzoNobel creates everyday essentials to make people’s lives more liveable and inspiring. As a leading global paints and coatings company, we supply essential ingredients, essential protection and essential color to industries and consumers worldwide. Backed by a pioneering heritage, our innovative products and sustainable technologies are designed to meet the growing demands of our fast-changing planet, while making life easier. Headquartered in Amsterdam, the Netherlands, we are present around the globe, while our portfolio includes well-known brands such as Flexa, Sikkens and Alabastine. Consistently ranked as a leader in sustainability, we are dedicated to energizing cities and communities while creating a protected, colorful world where life is improved by what we do.

Keywords: Job vacancy, Full-time, Arnhem, Process management, Finance.


Ashna Badal

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